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Comments (2)
Same thing happening in my district. We were already struggling to get trucks unloaded and keep the sales floor clean with just two people on the clock, and now they want us to shave off another ten hours a week. It is absolute madness. The DM keeps talking about labor-to-sales ratios, but they ignore the fact that customers are walking out because there is no one available to help them at the counter. They are sacrificing long-term customer service just to make the quarterly numbers look slightly better on paper. It is burning everyone out.
Corporate loves using corporate buzzwords like 'optimization' to disguise the fact that they are just looking for ways to trim the payroll budget. I have been at my store for three years, and it is the same cycle every single time. They cut hours, the store starts looking like a disaster zone, employees get fed up and quit, and then management acts shocked when the metrics plummet. It is a revolving door at this point. Honestly, if you can find a better opportunity elsewhere, I would start looking now before the workload becomes completely unsustainable.