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Comments (2)
It is brutal to watch, but honestly, what did we expect? Best Buy has been systematically gutted for years, trading expert customer service for a sterile warehouse-style experience that feels like shopping in a morgue. When they start treating storefronts like disposable assets, it’s only a matter of time before the lights go out in more cities. The retail apocalypse isn't coming; it’s already here, and these folks are just the latest collateral damage in a race to the bottom that corporate leadership seems obsessed with winning.
Honestly, I’m not surprised at all. Once a company decides that efficiency matters more than the actual human beings keeping the doors open, the morale just disintegrates. It’s a sad cycle of downsizing to satisfy shareholders while the actual floor operations turn into skeleton crews. At this rate, they’re going to strip away so much of the in-person experience that there won’t be any reason to step foot in a Best Buy compared to just ordering online. It’s a shame for the employees, but the corporate model is clearly prioritizing automation over people.