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Comments (2)
It is the same old story at CVS. They talk about 'streamlining' and 'operational efficiency' while the people actually doing the work are drowning. When you strip out the middle management layer, you lose the people who translate strategy into reality. Now, nobody knows who is making decisions, and the front-line staff is left to deal with the fallout of disconnected directives from people who haven't stepped foot in a store or a pharmacy in years. It is unsustainable.
Honestly, I’ve been expecting this move for a while. The leadership team seems desperate to make the quarterly numbers look good at any cost, even if it means gutting the company’s internal structure. They think spreadsheets are the same thing as reality. By the time they realize that middle management was actually holding the place together, the talent drain will be permanent. It is frustrating to watch them burn through institutional knowledge just to satisfy short-term investors.