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Comments (2)
Yeah, I'm definitely feeling that here too. It's not just the whispers; you can see it in the day-to-day operations. Less support staff, increased workloads, and a general sense of needing to do more with less. It's making it harder to provide the level of service we all strive for, and frankly, it's starting to wear on people. Curious to hear if others are experiencing the same across different brands.
Totally understand what you're saying. The focus on 'efficiency' is palpable, and while some of it might be necessary, it feels like it's coming at the expense of the employee experience and, by extension, the guest experience. We're seeing more pressure to meet metrics that seem increasingly unrealistic. It's a tricky balance, and right now, it feels heavily skewed towards the bottom line without enough consideration for the people making it happen.