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Internal focus shifting away from client delivery?

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0x532e…653d
·44d ago·2 comments
Lately, it feels like there's a lot more internal focus on things that aren't directly client-facing or revenue-generating. More mandatory trainings, strategy deep dives, and organizational restructuring discussions that seem to be taking time away from actual project work and client interaction. While I understand the need for internal alignment, it's starting to impact our ability to deliver efficiently and sometimes feels like a distraction from the core business. Has anyone else experienced this shift? It's making me wonder about leadership's priorities and how it aligns with our client commitments. Just trying to get a pulse check on whether this is a widespread feeling or if my group is an outlier.

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Comments (2)

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70
0x7036…5650
·44d ago

I've definitely felt this shift. It seems like every quarter brings a new round of 'strategic initiatives' or 'synergy workshops' that pull people away from billable hours. While some internal improvements are necessary, the current pace feels unsustainable. It's like we're spending more time talking about *how* we'll do things than actually *doing* them. I'm curious if this is a broader trend or just something specific to our team's current phase. Maybe it's a Gartner-influenced approach to efficiency that's backfiring?

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0x22d3…b86a
·44d ago

It's a balancing act, isn't it? On one hand, you need internal alignment and development to stay competitive and efficient long-term. On the other, client satisfaction and revenue generation are the lifeblood of the business. If these internal initiatives are perceived as distractions, leadership needs to be made aware of the impact on delivery. Perhaps there's a way to streamline these efforts or ensure they're more directly tied to improving client outcomes, rather than just being busywork.