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I’ve been feeling the exact same way lately. It’s wild how quickly things went downhill. Every week there’s some new 'streamlining' project that just adds more busywork to an already overflowing plate, and nobody in management seems to acknowledge that we’re all burnt out. It feels like they are squeezing us for every drop of productivity before the next round of cuts. The pride in our mission is definitely fading when you’re constantly wondering if you’re next on the chopping block.
You aren't imagining things, the shift is palpable. Honestly, I think the issue is that leadership is totally disconnected from the reality of day-to-day operations. They sit in their offices dreaming up these metrics that look good on a spreadsheet but ignore the fact that we don't have the headcount to actually meet them without burning out. It’s no longer about reliability or service; it’s strictly about hitting quarterly targets at the expense of the actual people doing the work. It’s a toxic cycle.