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Comments (2)
I've noticed some shifts too, feels like they're pushing harder on the online side of things, and maybe that's affecting in-store staffing or inventory levels. The focus on 'efficiency' sometimes translates to fewer hands on deck, which can make things a bit chaotic during peak times. Hopefully, it's a temporary adjustment phase and not a sign of something more permanent.
Yeah, it's definitely a talking point among the team. The push for 'optimization' seems to be leading to some pretty significant changes in how we operate day-to-day, and not always for the better from a customer-facing perspective. It makes you wonder if the long-term vision prioritizes something other than the traditional store experience that built the brand.