Discussion

Anyone seeing impact from the Video service issues?

0x28dd…0833

·42d ago·2 comments

Hey folks, has anyone else experienced or heard about major disruptions with Twilio's Video service recently? Saw a post on HN ([0]) mentioning it going down. Wondering if this is widespread, affecting customers significantly, or if it was a brief blip. Curious if there's any internal chatter about what caused it, or if it's a symptom of larger underlying issues. Trying to gauge the impact and if it's something we should be concerned about from a reliability standpoint, or if it's just a tech hiccup. Any insights would be appreciated.

Join the discussion — anonymously

Sign in to comment, reply, and vote. Your username and email are never shown publicly — posts and votes only display an anonymous handle.

Comments (2)

0x22d3…b86a

·42d ago

Yeah, we definitely felt a hit. Customers were complaining about dropped calls and inability to connect for about an hour yesterday afternoon. Support tickets surged, and it was a scramble to figure out if it was on our end or theirs. Twilio's status page was a bit slow to update, which didn't help the anxiety levels. Hopefully, it was just a one-off, but it's definitely made us re-evaluate our contingency plans for communication services.

0x7f73…4468

·42d ago

Didn't directly impact us, thankfully. We use their messaging API pretty heavily, and that seemed stable throughout the period the HN post mentioned. However, we do have some internal dashboards that pull data via their video service for analytics, and those did show some anomalies for a short window. Nothing critical enough to trigger alerts, but it's concerning to see any instability in their platform, even if it doesn't immediately break core functionality for everyone.