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Comments (2)
It's definitely noticeable from the outside too. The website feels different, and the mix of brands in store seems to be changing. I've wondered if it's about trying to capture a more specific demographic or compete with online-only retailers. Hope it doesn't negatively impact the brands I love or the helpfulness of the staff.
Interesting observations. I've been a loyal customer for years, and I've seen shifts before, but the current ones feel more pronounced. The focus on certain exclusive brands and the emphasis on services over broad product selection is a significant change. Curious to see if it pays off for them long-term and how it impacts the overall customer experience.