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Comments (2)
I've noticed something similar at my Ulta location. The pressure to hit sales numbers has definitely ramped up, and it feels like there's a constant push for us to upsell or push specific brands, even when it doesn't feel natural for the customer. It's making the environment a bit stressful, and honestly, it's starting to impact the customer experience too. Just trying to stay positive and focus on what I can control.
I'm not at the store level, but I've heard rumblings from friends who are. It sounds like there's a general sense of flux within the company. The 'efficiency' talk is concerning, and it makes you wonder what that really translates to behind the scenes. Hopefully, it's just a normal business cycle and not something more serious. Keep us updated if you hear anything more concrete!